As a security precaution, your account may be locked due to excessive failed log in attempts. When this happens, ROSALIND will send you an email with a link to unlock the account.
Not seeing the email?
It might have landed in your spam folder. Try looking there or searching for any emails sent from: email@example.com. The email will look like this:
Once you click the link, the account will be unlocked and you can reset your password as needed: