Team Training and Support Resources

Welcome to your personalized team onboarding experience! Find useful tips, links, and resources for your ROSALIND team here.

 

💡TIP:

Bookmark this unique team link to reference these materials when you need them!
 

Remember to share this page with your team!

 

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Scroll down and read each section on this page to complete your onboarding
 

ROSALIND Academy was built for you.  

It is a centralized, self-serve resource for everything ROSALIND. You'll find information to help you set up an analysis, interpret results, and understand how your data are processed.

ROSALIND Academy was purpose-built to help you become fully independent and find the information you need as quickly as possible. It's important to take the time to explore and become familiar with all the resources that are available. Over the years, we've observed that researchers who invest the time to learn on their own achieve the best outcomes. So, we encourage you to take advantage of this resource to ensure your success.

Take some time to add a bookmark for ROSALIND Academy to your web browser and become familiar with the available resources available in the navigation bar such as:

  • Training
  • Video Library
  • Knowledge Hub
  • Formatting Guides

 

Then, scroll down to learn more about Training and Education options!

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Take advantage of our training resources.

After onboarding thousands of users across the globe, we have identified a clear pattern: Researchers who proactively invest the time to learn how to use the platform achieve faster and better outcomes.

With an understanding that everyone learns in different ways, we have made training available in multiple formats:
  • Live, virtual training led by a ROSALIND Customer Success Manager (Ph.D. expert)
  • Self-guided training using demo data, covering experiment setup and results interpretation
  • Written walkthroughs for setting up an experiment 

Please follow the link below to begin a self-guided or walkthrough training right away. The live training schedule is planned in advance and is updated in January and July every year.

https://www.rosalind.bio/training

 

Finish onboarding by scrolling down on this page to learn how to contact our support team.

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Support, when you need it.


If you have general, technical questions, the ROSALIND Support Team can be reached via email at support@rosalind.bio.


If you have questions about a specific experiment, we highly recommend that you submit a question from the corresponding experiment within ROSALIND. This will increase our ability to respond quickly. 


Refer to the images for an example of submitting a question from the Interactive Analysis page.

Note: The Help Icon ("?") is available on all pages throughout the platform. We recommend submitting a question from the page you have a question about.

 

 
 
 
 
 
 
1.   Click on the Help Icon ("?" button) on the top right of the page.   
 
 
 
 
 
 
 
 
 
2.   Click on "Ask a Question" or "Report a Bug" to submit an inquiry directly to our Support Team.
 
 
 
 
 
 

Ready to Begin?

Login to ROSALIND here

 

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Congratulations! You have completed onboarding!

The final step is 20 seconds of sharing your feedback by clicking the button below. We value all feedback and use it to deliver the best experience possible.
Thank you.

 

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