Compare Service Plans

Subscriptions provide access to the deep exploration and analysis made possible on ROSALIND. In addition, each subscription includes a Service Plan that varies by the level of Technical Support, Customer Success Support, and Training services.

	Bronze	Silver	Gold	Platinum
Subscription	• Academic NanoString Professional • Academic Student • Academic NanoString Professional • Academic Student	• Academic Team • Academic Researcher • Academic NanoString Multiomics • Academic Team • Academic Researcher • Academic NanoString Multiomics	• Multiomics Team • Multiomics Professional • NanoString Team • NanoString Professional • Multiomics Team • Multiomics Professional • NanoString Team • NanoString Professional 29	• Multiomics Enterprise • NanoString Enterprise • Service Provider • Contract Research Organization (CRO) • Academic Core Lab • Multiomics Enterprise • NanoString Enterprise • Service Provider • Contract Research Organization (CRO) • Academic Core Lab 79
Included Training
Standard Training	• ROSALIND Academy • On Demand Video training • Self-guided training	• ROSALIND Academy • On Demand Video training • Self-guided training	• ROSALIND Academy • On Demand Video training • Self-guided training	• ROSALIND Academy • On Demand Video training • Self-guided training
Premium Training			• Private (group or 1:1) training (1x per quarter)	• Private (group or 1:1) training (monthly) • Bespoke training programs
Technical Support Services
ROSALIND Academy and Knowledge Hub
Email Technical Support	Included	Included	Priority Queue	High Priority Queue
Phone Technical Support		Included	Priority Queue	High Priority Queue
Videoconference Technical Support			Priority Queue	High Priority Queue
Customer Success Services*
Customer Success Manager			Named	Named with Priority Response
Option for Dedicated Customer Success Manager
Customer Success Scientific and Bioinformatics Support			Priority Response	High Priority Response

*The ROSALIND Customer Success team is a group of highly trained, PhD-level scientists and bioinformaticians with decades of experience in drug development and basic research.

Not sure which subscription is right for you?

Don't hesitate to contact us at sales@rosalind.bio and one of our specialists will be in touch soon.